Placing Orders
Orders may be placed online/phone/fax/e-mail using the following numbers:
North America:
Customer service personnel are available Monday thru Friday 8:00 AM - 4:30 PM Pacific Standard Time.
Canadian Dealers:
Orders placed before 3 PM PST will be shipped the same day. Later orders will be shipped the following business day.
US Dealers:
Orders placed before 2 PM PST will be shipped the following business day. Later orders will be shipped the 2nd business day.
Minimum Order
A $50.00 minimum order applies. A service charge of $5.00 will be added to the invoice for orders under $50.00.
Back Orders
Items not in stock are automatically backordered unless specifically requested. Customers are notified before backordered items are shipped, to ensure items are still required. Back orders over $50.00 will be shipped prepaid. Orders under $50.00 will be shipped with next order.
Special Orders
We will special order items not normally carried in our stock, if available from the manufacturer. These special order items can not be cancelled or returned for credit. Please allow ample time for delivery. Minimum order applies.
Terms
On open accounts, invoices are due & payable on the 20th of the following month. An open account requires a minimum $200 per month purchase. Open accounts are available to customers with acceptable credit histories. A credit application will be forwarded upon request. A $45.00 service charge applies to all returned cheques (subject to change). All orders will be shipped C.O.D. (cash or certified) unless an account has been established or the order has been prepaid. We also accept VISA, MasterCard and Amex for payment at the time of placing the order. Tip Top Parts reserves the right to hold orders on overdue accounts.
Freight Charges
Please see our Freight Policy for specifics.
Freight Claims
All damaged freight must be noted on the carrier waybill at time of delivery. Please immediately notify Tip Top of any damage and the waybill number of the shipment it occurred on. Please fax or email a copy of the waybill stating the damage.
For Collect shipments please follow your carrier's freight claim procedure.
Inventory Discrepancies, Shortages & Errors
All inventory claims for shortages, errors or damages must be made within 48 hours of receiving the goods. An RGA must be obtained before any goods can be returned for credit. The invoice number, date of purchase & cost must be supplied for each item.
Returned Goods
All returned goods require a Return Goods Authorization (RGA) numbered form filled out with the following information: Invoice number, part number and reason for return. All items must be new, in resalable condition (without stickers, price tags), in original packaging. A minimum 15% service charge will apply to returned items.
All returned goods should be returned prepaid to Tip Top. If warranty is involved the shipping costs will be credited to your account. We will not accept freight collect shipments unless authorized on a RGA in advance of the return. If goods are received back collect on our account freight will be charged back to the dealer.
Prices, Terms & Specifications
Prices are those in effect at time of shipment. Prices, terms and specifications in this catalogue are subject to change without notice. Parts may not be exactly as illustrated. In accordance with the requirements of the Combines Investigation Act, S37(3), Tip Top Parts makes it clear to any person that when a suggested resale price is made, they are under no obligation to accept suggestions and would in no way suffer in their business relations with Tip Top Parts or with any person if they failed to accept the suggestion.
Disclaimer
Manufacturer's part numbers and model numbers are shown for identification and reference purposes only. All parts and supplies are replacement "designed to fit" unless indicated by a "G" at the end of the part description. Tip Top Parts acknowledges that all trademarks and registered trade names used in this catalogue are the property of their owners.